Returns & Refunds

We replace it free, and you keep the original — there's nothing to return. Email or text us within 30 days of delivery with your order number and, if you can, a photo. A photo isn't required; it just helps us work out whether something went wrong in cutting or in transit.

If a decal tears, creases, or goes on crooked, that's a normal first-time thing and we'd rather you have a straight one on your bin. On your first order we'll send a replacement for just the cost of shipping. After that we'll do it at cost — still cheaper than reordering.

Tell us before it ships and we'll recut it at no charge — orders are cut and shipped within 3–5 business days, so there's usually time. Once it's in the post, we'll recut at half price.

If it hasn't been cut yet, we cancel and refund in full — just say the word. Once it's cut, it's a set of numbers nobody else can use, so we'll offer a replacement or a partial refund instead. We'll always tell you honestly which stage yours is at.

When a replacement isn't what you want. If we got the order wrong and you'd rather have your money than another attempt, we refund in full, no argument. Refunds go back to the original card and usually appear within 5–10 business days depending on your bank.

We can't refund a correctly-made order because the vinyl didn't stick to a surface we warned about. Textured bin panels don't hold vinyl long term — that's why we point you at the lid. If you're unsure about your cart, ask us first and we'll tell you straight.